Customer Retention Strategies

SCILS Management Centre

Price: N50,000 N25,000

Course Specifications

Mode of study : Offline

Location : 58, Opebi Road Off Salvation Busstop Opebi, Ikeja Lagos.

Duration : 1 Day(s)

Date : Mar 31 - Mar 31   2019

Course Description

Course Overview

One of the key principles in sales is that it is better to keep an existing customer
happy and prevent him from going to your competitor brands rather than depending solely on making new customers. This is where the customer retention and various strategies related to it come into the picture and are crucial to any company’s success.

This training will take you through the various customer strategies in detail.
Register below for the next schedule of customer retention strategies class.



Training Highlights

Our industry expert will take you through the nitty-gritty of Customer Retention Strategies



Training Time: 10am – 5pm


Audience Profile: Anyone interested in knowing more about strategies for Customer Retention


Prerequisites: There are no formal prerequisites to attend this course.



At the end of the course, participants will receive a Proficiency Certificate in Customer Retention Strategies

Course Outline


  • Fundamentals of customer retention and loyalty
  • Drivers of customer loyalty
  • Customer loyalty breakers
  • Customer satisfaction
  • Customer retention strategies
  • Determinants of customer retention
  • Method and tools for customer retention
  • Customer Lifetime Value (CLV)
  • Need for a relationship with customers
  • Using strategic CRM for customer retention
  • Myths of customer retention
  • Challenges of customer retention

How To Enroll

Fill in your details on the enquiry form, proceed to pay online by clicking on the orange button "Pay with your ATM card" If you wish to make an online transfer or cash deposit to the bank, please send a mail to [email protected] requesting for account details.

Price: N50,000 N25,000

Receive a free course outline

For enquiries call 08139859990, 08086660967 or send an email to [email protected]


You can also request a call and a consultant would reach out to you

Request a Call

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