IT Service Manager e-learning Courses

SaamSoft Systems

Price: N80,000 N60,000

Course Specifications

Mode of study : Online

Location :

Duration : 365 Day(s)

Date : Apr 16 - Apr 16   2019

Course Description

IT service managers enable and encourage an IT service culture. They oversee development of ITSM-based management processes and controls to ensure quality is maintained to meet business objectives. They continually push service improvements on an ongoing basis to improve quality and customer satisfaction with IT services. They maintain day to day responsibility for the ownership and resolution of Service Management issues. By completing this training path you will earn up to 336 PDUs, 41 ITIL® credits, and 117 CEUs




N.B: NO REFUND (Terms and Condition Apply)

Career Outcomes

Become an IT Service Manager

Course Outline

ITIL® Foundation Training Series 
  • Course 01 - Course Introduction
  • Course 02 - Introduction to ITSM
  • Course 03 - Continual Service Improvement
  • Course 04 - Service Operation
  • Course 05 - Service Transition
  • Course 06 - Service Design
  • Course 07 - Service Strategy 


ITIL® Practitioner Training Series 
  • Course 01 - Introduction to ITIL Practitioner
  • Course 02 - ITSM & Continual Improvement
  • Course 03 - Principles & Themes
  • Course 04 - Organizational Change Management (OCM)
  • Course 05 - Effective Communication to enable CSI
  • Course 06 - Use Metrics & Measurement
  • Course 07 - CSI Approach
  • Course 08 - Integrating CSI with ITIL & Beyond 


ITIL® Continual Service Improvement Training Series 
  • Course 01 - Course Introduction
  • Course 02 - Continual Service Improvemen
  • Course 03 - 7-Step Improvement Process
  • Course 04 - Reporting, Methods & Technology
  • Course 05 - CSI Organization & Implementation 

ITIL® Service Design (SD) Training Series 
  • Course 01 - Course Introduction
  • Course 02 - Service Design
  • Course 03 - Service Design Activities
  • Course 04 - Service Design Processes
  • Course 05 - Technology, Organization & Implementation 


ITIL® Service Operation (SO) Training Series 
  • Course 01 - Course Introduction
  • Course 02 - IT Service Lifecycle Service Operation
  • Course 03 - Service Operation Processes
  • Course 04 - Common Service Operation Activities
  • Course 05 - Service Operation Functions
  • Course 06 - Technical Considerations 

ITIL® Service Strategy (SS) Training Series 
  • Course 01 - Course Introduction
  • Course 02 - Service Strategy
  • Course 03 - Services & Strategy
  • Course 04 - Service Strategy Processes
  • Course 05 - Organizing & Sourcing
  • Course 06 - Implementation 


ITIL® Service Transition (ST) Training Series 
  • Course 01 - Course Introduction
  • Course 02 - Service Transition
  • Course 03 - Service Transition Processes
  • Course 04 - Common Service Transition Activities
  • Course 05 - Structure, Technology & Implementation 


ITIL® Service Offerings and Agreements (SOA) Training Series 
  • Course 01 - Course Introduction
  • Course 02 - Service Offerings & Agreements
  • Course 03 - SOA Processes
  • Course 04 - Organizing, Technology & Implementation 


ITIL® Planning, Protection & Optimization (PPO) Training Series 
  • Course 01 - Course Introduction
  • Course 02 - Planning, Protection & Optimization
  • Course 03 - PPO Processes
  • Course 04 - Organize & Implement 


ITIL® Release, Control and Validation (RCV) Training Series 
  • Course 01 - Course Introduction
  • Course 02 - Release, Control & Validation
  • Course 03 - RCV Processes
  • Course 04 - Organizing & Technology 


ITIL® Operational Support & Analysis (OSA) Training Series 
  • Course 01 - Course Introduction
  • Course 02 - Introduction to Operational Support & Analysis
  • Course 03 - Service Operation Processes
  • Course 04 - OSA Common Activities
  • Course 05 - Service Operation Functions
  • Course 06 - Organize & Implement 


ITIL® Managing Across the Lifecycle (MALC) Training Series 
  • Course 01 - Course Introduction
  • Course 02 - Introduction to Managing Across the Lifecycle
  • Course 03 - Stakeholder Management & Communication
  • Course 04 - Process Integration
  • Course 05 - Managing Services Across the Lifecycle
  • Course 06 - GovernanceCourse 07 - Measurement
  • Course 08 - Implement & Improving 


Additional studies include: 
CompTIA A+ 900 Certification Training Series 
  • Course 01 - Configuring BIOS
  • Course 02 - Motherboards
  • Course 03 - Expansion Slots
  • Course 04 - RAM Types and Features
  • Course 05 - Install and Configure PC Expansion Cards


CompTIA Network+ Certification Training Series 
  • Course 01 - Network Theory
  • Course 02 - Bounded Network Media
  • Course 03 - Unbounded Network Media
  • Course 04 - Network Implementations
  • Course 05 - TCP/IP Addressing and Data Delivery
  • Course 06 - RoutingCourse 07 - TCP/IP Services
  • Course 08 - WAN Infrastructure
  • Course 09 - Cloud and Virtualization Technologies

How To Enroll

Fill in your details on the enquiry form, proceed to pay online by clicking on the orange button "Pay with your ATM card" If you wish to make an online transfer or cash deposit to the bank, please send a mail to learning@jobberman.com requesting for account details.

Price: N80,000 N60,000

Receive a free course outline

For enquiries call 08139859990, 08086660967, 08129123104 or send an email to learning@jobberman.com


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