Customer Service Management

Autusbridge Consulting Limited

Price: N30,000 N23,000

Course Specifications

Mode of study : Offline

Location : No 10, Wilmer Street Off Town Planning Way, Ilupeju, Lagos.

Duration : 1 Day(s)

Date : Sep 29 - Sep 29   2018

Course Description

Our training provides advanced customer service tips for your organization based on the content area or competency you want to improve. Learn about customer service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and more by filtering through our training and development workshops.

Weekend : September 29th, 2018

9:00 am - 5:00 pm

₦ 23,000 covers Tuition,Course Manuals,Tea/Snacks,Lunch & Certificate

N.B: NO REFUND (Terms and Conditions Apply)

Career Outcomes

* To generate ideas to make improvements to the way they work with and respond to their customers
* To understand and meet the ever-increasing needs of their customers
* To make a good first impression, develop and maintain ongoing relationships based on trust and high-quality communication
* To Identifying and solve problems related to customer satisfaction and the performance of customer service providers regarding their key performance areas
* To have confidence in managing “difficult” customers more effectively and confidently.

Course Outline

  • Introduction to Customer Service.
  • Customer Service in 21st Century.
  • Customer Service Qualities.
  • What Customer Service means.
  • Conversation over the phone.
  • Do’s and Don’ts of Customer Service.
  • How to Communicate with an Unsatisfied Customer. 
  • Customer Service Traits.
  • Recognizing customers communication style
  • Creating Moments of truth 
  • Service breakdown recovery
  • Trouble shooting customers need and challenges

How To Enroll

Fill in your details on the enquiry form, proceed to pay online by clicking on the orange button "Pay with your ATM card" If you wish to make an online transfer or cash deposit to the bank, please send a mail to [email protected] requesting for account details.

Price: N30,000 N23,000

Receive a free course outline

For enquiries call 08139859990, 08086660967 or send an email to [email protected]

You can also request a call and a consultant would reach out to you

Request a Call

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