Information Technology Infrastructure Library (ITIL)

Ciel Consulting

Price: N70,000 N50,000

Course Specifications

Mode of study : Offline

Location : 27 Moronfolu Street close to Unilag Akoka, Yaba, Lagos

Duration : 3 Day(s)

Date : Jul 17 - Jul 29   2017

Course Description

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

Training Schedule

  • Weekday:     17th - 19th July, 2017
  • Weekend:     22nd, 23rd & 29th July, 2017

Course Outline

Module 1. 

Introduction to Service Management Life cycle
Principles of service management
The processes
The ITIL service life cycle 

Module 2.

Service Strategy
Introduction to service strategy
Key concepts of service strategy
Service strategy processes
  • Demand Management
  • Service Portfolio Management
  • Financial Management
  • Business Relationship Management 

Module 3. 

Service Design
Introduction to service design
Key concepts of service design
Service design processes
  • Service Catalog Management
  • Service Level Management
  • Supplier Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Design Coordination 

How To Enroll

Fill in your details on the enquiry form, proceed to pay online by clicking on the orange button "Pay with your ATM card" If you wish to make an online transfer or cash deposit to the bank, please send a mail to requesting for account details.

Price: N70,000 N50,000

Receive a free course outline

For enquiries call 08139859990, 08086660967, 08129123104 or send an email to

You can also request a call and a consultant would reach out to you

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