Information Technology Infrastructure Library (ITIL)

Ciel Consulting

Price: N70,000 N50,000

Course Specifications

Mode of study : Offline

Location : 27 Moronfolu Street close to Unilag Akoka, Yaba, Lagos

Duration : 3 Day(s)

Date : Feb 17 - Feb 24   2018

Course Description

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

Training Schedule

  • Weekday:     19th - 21st February 2018
  • Weekend:     17th - 24th February 2018
Location: Lagos Mainland & Island

Venue:  27, Morounfolu Street, By Pako Bus stop, After Unilag Main Gate. Akoka Yaba.

Venue: 7, Brook Street, by freedom Park, Behind Holy Cross Cathedral, Lagos Island. 

Course Outline

Module 1. 

Introduction to Service Management Life cycle
Principles of service management
The processes
The ITIL service life cycle 

Module 2.

Service Strategy
Introduction to service strategy
Key concepts of service strategy
Service strategy processes
  • Demand Management
  • Service Portfolio Management
  • Financial Management
  • Business Relationship Management 

Module 3. 

Service Design
Introduction to service design
Key concepts of service design
Service design processes
  • Service Catalog Management
  • Service Level Management
  • Supplier Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Design Coordination 

How To Enroll

Fill in your details on the enquiry form, proceed to pay online by clicking on the orange button "Pay with your ATM card" If you wish to make an online transfer or cash deposit to the bank, please send a mail to requesting for account details.

Price: N70,000 N50,000

Receive a free course outline

For enquiries call 08139859990, 08086660967, 08129123104 or send an email to

You can also request a call and a consultant would reach out to you

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