Customer Relationship Management (CRM) is one of the most important components for sustenance and growth of an organization. CRM efforts are usually targeted at facilitating better customer interactions and greater understanding about customers; thus helps an organization build competitive advantages.
This training is tailored towards imparting global Customer Relationship Management best practices on participants. The course will guide participants through basic/advanced CRM processes, best practices and principles.
The course is a simple and straight forward Baedeker for organizations and team members that have the responsibility of ensuring clients’ generation, retention and satisfaction.
Weekend: February 3rd and 10th 2018
Weekday: February 5th and 6th 2018
Saturday: 10am - 4pm 10am - 4pm
Sunday: 1pm - 5pm
Weekday: 10am - 4pm
Each module will have a set of quizzes; and there will be an assessment of 25 minutes at the end of the course.
Training Pack Contains
Customized training materials (Books, Slides and CBTs)
Certificate of completion