ITIL Intermediate: Service Operation ( SO )

Serve Consulting Limited

Price: N180,000 N140,000

Course Specifications

Mode of study : Online

Location :

Duration : 180 Day(s)

Date: To be Announced Later

Course Description

The ITIL® Intermediate Certificate allows delegates to gain a comprehensive grounding in the aspects of ITIL® service management. ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world. 

Who should attend?

IT CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in day-to-day IT operations.

180 Days Online Course Access

NGN 140,000

What you will get:
  • 2 Official Practice Question Papers, with answers
  • High Quality Videos
  • Online Study Material (Study Guides)
  • Chapter tests

Career Outcomes

  • Review of Service Operation processes and their associated roles, responsibilities, challenges, risks and critical success factors
  • Review of core Service Operation activities
  • Interaction of Service Operation processes with other Service Lifecycle processes
  • Mapping of Service Operation functions to roles, responsibilities and activities
  • Technology and implementation considerations for Service Operations

Course Outline

Course Content:
  • Introduction
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organizing for Service Operation Functions
  • Technology Consideration
  • Implementing Service Operation
  • Challenges, Risks and Critical Success Factors

How To Enroll

Fill in your details on the enquiry form, proceed to pay online by clicking on the orange button "Pay with your ATM card" If you wish to make an online transfer or cash deposit to the bank, please send a mail to [email protected] requesting for account details.

Price: N180,000 N140,000

Receive a free course outline

For enquiries call 08139859990, 08086660967 or send an email to [email protected]

You can also request a call and a consultant would reach out to you

Request a Call

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