ITIL ( Information Technology Infrastructure Library) Intermediate : Continual Service Improvement (CSI)

Serve Consulting Limited

Price: N180,000 N140,000

Course Specifications

Mode of study : Online

Location :

Duration : 180 Day(s)

Date: To be Announced Later

Course Description

The ITIL® Intermediate Certificate allows delegates to gain a comprehensive grounding in the aspects of ITIL® service management. ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world. 

Who should attend?

IT professionals that are working within an organization that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement program.

180 Days Online Course Access

NGN 140,000

What you will get:
  • 2 Official Practice Question
  • High Quality Videos
  • Online Study Material (Study Guides)
  • 27 PMI PDUs
  • Chapter Test

Career Outcomes

  • Prepare for and pass the ITIL Continual Service Improvement (CSI) Exam 
  • Apply the seven-step improvement process 
  • Deliver CSI using proven techniques Organize for CSI by defining responsibilities with tools and technology 
  • Implement CSI while analyzing challenges, critical success factors and risks.

Course Outline

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Process
  • Continual Service Improvement Methods and Techniques
  • Organization for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Implementing Continual Service Improvement
  • Critical Success Factors and Risks

How To Enroll

Fill in your details on the enquiry form, proceed to pay online by clicking on the orange button "Pay with your ATM card" If you wish to make an online transfer or cash deposit to the bank, please send a mail to [email protected] requesting for account details.

Price: N180,000 N140,000

Receive a free course outline

For enquiries call 08139859990, 08086660967 or send an email to [email protected]

You can also request a call and a consultant would reach out to you

Request a Call

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