ITIL ( Information Technology Infrastructure Library) Foundation

Serve Consulting Limited

Price: N70,000 N48,000

Course Specifications

Mode of study : Online

Location :

Duration : 180 Day(s)

Date: To be Announced Later

Course Description


The ITIL® Foundation Certificate allows delegates to gain a comprehensive grounding in the aspects of ITIL® service management. ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world. 

Who should attend?
  • Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. 
  • IT professionals that are working within an organization that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement program.
Duration:
180 Days Online Course Access

Fee:
NGN 48,000

What you will get:
  • High Quality Videos
  • Online Study Material (Study Guides, Chapter test, Pod casts, Terms and Concepts)
  • Interactive case study
  • Mobile Apps
  • 18 PMI PDUs
  • Chapter Test, Crossword
  • Interactive glossary

Career Outcomes


Course Outcome:
  • To provide a basic understanding of the ITIL framework 
  • To understand how ITIL can be used to enhance the quality of IT service management within an organization
  • To enable comprehension and / or awareness of key areas of the 5 ITIL core books: o Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement 
  • To prepare to sit the ITIL Foundation Exam

Course Outline

 
Introduction
  • Introduction/Housekeeping
  • Introduction to key ITIL concepts 
  • IT as a Service 
  • Introduction to processes and
  • process management 
  • The Service Lifecycle approach

Service Design
  • Purpose, goal, objectives and scope 
  • Service Design processes 
  • The 4 P’s 
  • Service Design aspects 
  • Service Catalogue Management 
  • Service Level Management 
  • Capacity Management 
  • Availability Management 
  • IT Service Continuity Management
  • Service Portfolio 
  • Information Security Management 
  • Supplier management

Service Transition
  • Purpose, goal, objectives and scope 
  • Service Transition value to the business 
  • Technology and architecture in Service Transition 
  • Service Transition Processes 
  • Change Management 
  • Service Asset and Configuration Management 
  • Release and Deployment Management 
  • Knowledge Management

Service Strategy
  • Purpose, goal, objectives and scope 
  • Value Creation through Services 
  • Assets – Resources and Capabilities 
  • Service Strategy – Main activities 
  • Service Strategy processes 
  • Service Portfolio Management
  • Demand Management 
  • Financial Management

Service Operations
  • Purpose, goal, objectives and scope 
  • Service Operation definitions 
  • The Service Desk 
  • Technical Management 
  • Application Management 
  • IT Operations Management 
  • Service Operations processes 
  • Event Management 
  • Request Fulfilment 
  • Problem Management 
  • Access Management

Continual Service Improvement
  • Purpose, goal, objectives and scope  
  • Models and Processes 
  • The Deming Cycle 
  • Measurement and metrics
  • The Seven-Step Improvement Process 
  • Continual Service Improvement activities 
  • Risk Management 
  • Continual Service Improvement interfaces 
  • Interface with Service Level Management

How To Enroll

Fill in your details on the enquiry form, proceed to pay online by clicking on the orange button "Pay with your ATM card" If you wish to make an online transfer or cash deposit to the bank, please send a mail to learning@jobberman.com requesting for account details.

Price: N70,000 N48,000

Receive a free course outline

For enquiries call 08139859990, 08086660967, 08129123104 or send an email to learning@jobberman.com


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