Every marketing effort without good service delivery personnel leads to de-branding. This is because marketing brings customers to the service point while good service delivery helps retain our customers.
Understanding the WHY of Human Resources and aligning this with the WHAT and HOW, is the true start point of a successful journey of implementing an aligned People and Organization to Business strategy.
Performance Management establishes a clear and shared understanding of what is to be achieved, consistent with every activity of the organisation in the context of its human resources - policies, culture, style and communication systems.
HRCI’s Associate Professional in Human Resources International™ (aPHRi™) is the perfect certification to help fast-track your career growth and provide you with the confidence to launch into the HR profession.
With costumer confidence and customer loyalty, providing excellent
customer service is no longer an added benefit. Customers who are not
happy with the way they are treated are taking their businesses elsewhere.
Customer loyalty can be your key to restoring customer confidence, which
can keep your business afloat. Giving your customers an exceptional
experience will bring exceptional results: your customers become a
marketing tool for your business.
Customer Relationship Management (CRM) is one of the most important components for sustenance and growth of an organization. CRM efforts are usually targeted at facilitating better customer interactions and greater understanding about customers; thus helps an organization build competitive advantages.
This training is a 2 day comprehensive Customer Relationship Management (CRM) training tailored towards imparting global Customer Relationship Management best practices on participants.
This HR Management training is tailored towards imparting global HR Management best practices on participants. It is a 2 day comprehensive Human Resources Management (PHRi) course.
The training brings to the classroom real life scenarios, Contemporary HR management templates, tools and techniques that help participants to easily apply such in any field of endeavor/industry.
The training is conducted in line with the HRBP (PHRi)/HRMP (SPHRi) curriculum.
HR professionals focused on administration are expected to monitor activities for opportunities to make improvement.
Davtonlearn’s HR Administration certificate course is a course that brings to light the focus of HR profession in administration. This course is design to bring about a better understanding of the HR Administration Module in the PHRi’s certification examination in order to equip participants with the right knowledge.