Courses

12 courses found

SCILS Management Center
| Lagos |
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Customer Service & Support

Every marketing effort without good service delivery personnel leads to de-branding. This is because marketing brings customers to the service point while good service delivery helps retain our customers.

SCILS Management Centre
| Lagos |
Offline
|
Customer Service & Support

One of the key principles in sales is that it is better to keep an existing customer happy and prevent him from going to your competitor brands rather than depending solely on making new customers. This is where the customer retention and various strategies related to it come into the picture and are crucial to any company’s success. This training will take you through the various customer strategies in detail. Register below for the next schedule of customer retention strategies class

Clarionttech Services
| Lagos |
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Customer Service & Support

With costumer confidence and customer loyalty, providing excellent customer service is no longer an added benefit. Customers who are not happy with the way they are treated are taking their businesses elsewhere. Customer loyalty can be your key to restoring customer confidence, which can keep your business afloat. Giving your customers an exceptional experience will bring exceptional results: your customers become a marketing tool for your business.

Autusbridge Consulting Limited
| Lagos |
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Customer Service & Support

Learn about customer service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and more by filtering through our training and development workshops.

Crew Training Institute
| Lagos |
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Customer Service & Support

This 1-day hands-on and highly interactive course is designed for aspiring cabin crew who seek to pursue a cabin crew career. This instructor led course will expose participants to the width and breadth of the cabin crew profession, flight attendant hiring requirements as well as tips and tricks on how to land a cabin crew job within days of completing the course. Airline cabin crew, also known as flight attendants are primarily responsible for ensuring passenger safety during a flight. They

Cynosure Professional Services Limited
| Lagos |
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Customer Service & Support

Contact/ Client Management is a strategic methodology that recognizes customers as the core of the business. Organizations are finding that if they enhance the customer experience, a relationship can form between the customer and the organization. Sustaining this relationship over time leads to customer satisfaction and loyalty, which enhances an organization's competitive position and increases its profitability.

Knowledge Exchange Centre
| Lagos |
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Customer Service & Support

Communication and customer service are two vital skills that staff of every organisation must possess. We deal with people everyday both within and outside our organisations. One’s ability to provide excellent communication and customer service delivery can take customers’ experience from good to exceptional. This one way of ensuring customer loyal to the company and its brand.

G.A.T.E.S Finishing School
| Lagos |
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Customer Service & Support

Customer Service (CS) or Customer Relationship Management (CRM) is a business strategy that aims to understand, anticipate and manage the needs of an organisation’s current and potential customers. Customer Service is not about a department, it is about a culture, a way of life, a paradigm and perhaps a mindset.

Astute Trainers and Consultants
| Lagos |
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Customer Service & Support

Customer Relationship Management (CRM) is one of the most important components for sustenance and growth of an organization. CRM efforts are usually targeted at facilitating better customer interactions and greater understanding about customers; thus helps an organization build competitive advantages. This training is a 2 day comprehensive Customer Relationship Management (CRM) training tailored towards imparting global Customer Relationship Management best practices on participants.

Growth Academy
| Lagos |
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Customer Service & Support

Our Customer Service Course is designed to help anyone who works in customer service improve their customer service skills.

Ciel Consulting
| Lagos |
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Customer Service & Support

Customer Relationship Management focus on how businesses can achieve excellence in customer relationships by designing and developing effective and efficient service processes for their customers.

Jobberman
| Rest of Nigeria |
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Customer Service & Support

Customer Service Management introduces the topic of managing business services, how to make business services more effective and efficient, and how to improve customer relationship management. You will also learn topic and element of service management and how to ensure seamless service to customers both within and outside an organisation.