This program is designed to help students to develop the strategic & analytical skills they need to succeed in today’s hotel industry. Covering all hotel departments, each of the course topics examines a specific department or function and presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there.
Linking theory with real- world problems and solutions, multidimensional case studies encourage critical thinking. This approach challenges students to identify the issues central to complex management problems, understand the structure of department resources, and harness those resources to solve problems in the workplace.
Develop operational expertise and management skills in front office, housekeeping, food and beverage, and kitchen operations
Acquire knowledge and skills related to the use of hospitality information systems
Apply customer service skills to identify and exceed customers’ expectations
Hotel Managers, Decision Makers, Human Resources Managers, Heads of Department, Supervisors and others who performed related functions
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
1ST BATCH: 10th - 13th March, 2020
2ND BATCH: 21st –24th July, 2020
3RD BATCH: 26th – 28th October, 2020
Training Pack Contains
Customized training materials (Books and Slides)
Certificate of completion
N.B: NO REFUND (Terms and Conditions Apply)