Healthcare Customer Services: Delivering Customer Service for Better Patient Satisfaction

Alpha Partners
Offline study mode
Muritala Muhammed Way, Yaba Lagos
4 days
Jun 08 - Sep 30 2020

Course Description

OBJECTIVE:

  • Differentiate healthcare customer services from other types of services interactions
  • Examine the value of providing exceptional customer service in today’s business environment
  • Explore how service is defined by customers
  • Explain the difference between on-stage and off-stage behavior
  • Describes how patient-satisfaction scores are linked to customer services
  • Identify barriers to providing high-quality customer services
  • Reduce uncertainty and patient anxiety
  • Calm upset patient and their families
  • Develop an action plan to improve their customer services skills


FOR WHOM:
Relevant Healthcare Practitioners



Date: 
1st BATCH 8th – 11th  June, 2020
2nd BATCH 28th – 30th September, 2020




Training Pack Contains
Customized training materials (Books and Slides)
Certificate of completion
Light Refreshment





N.B: NO REFUND (Terms and Conditions Apply) 

Course Outline

  • Healthcare customer services management
  • Establishing a Customer Focus
  • Giving customers undivided attention
  • Determining Customer Expectations
  • Exhibiting common courtesy
  • Evaluating Customer Service
  • Letting people know what’s next and more
  • Enhancing Leadership and Interpersonal Communication Skills
  • Handling difficult situation and challenging people
  • Strategies for managing stress
  • Step for handling upset, confused and scar patient
  • Important of being present, polite, proactive and positive

How To Enroll

Fill in your details on the enquiry form, proceed to pay online by clicking on the Purchase button If you wish to make an online transfer or cash deposit to the bank, please send a mail to [email protected] requesting for account details.

Price: NGN 250,000 175,000

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