Customer Support

Clarionttech Services
Online study mode
No 1 Adegbeyemi Street (Glass House) off Allen Avenue/68 Agungi Ajiran Road Lekki peninsula II Lagos State
Anytime
Jun 01 - Dec 30 2020

Course Description

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.

With our Customer Support training, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

Course Outline

CURRICULUM

MODULE 1 - GETTING STARTED
MODULE 2 - WHAT IS CUSTOMER SERVICE?
MODULE 3 - CHALLENGES
MODULE 4 - EMAIL
MODULE 5 - SMS
MODULE 6 - WEBCHAT
MODULE 7 - MULTI-CHANNEL APPS
MODULE 8 - SUPPORT TICKET APPS
MODULE 9 - DOCUMENTATION
MODULE 10 - FEEDBACK
MODULE 11 - BE PROACTIVE
MODULE 12 - WRAPPING UP

How To Enroll

https://clariongr.com/apply

Price: NGN 30,000 15,000

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