Customer Service

Clarionttech Services
Online study mode
No 1 Adegbeyemi Street (Glass House) off Allen Avenue/68 Agungi Ajiran Road Lekki peninsula II Lagos State
Anytime
Jun 06 - Oct 30 2020

Course Description

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

 

The Customer Service training will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

 

Course Outline

CURRICULUM

MODULE 1 - GETTING STARTED
MODULE 2 - WHO WE ARE AND WHAT WE DO
MODULE 3 - ESTABLISHING YOUR ATTITUDE
MODULE 4 - IDENTIFYING AND ADDRESSING THEIR NEEDS
MODULE 5 - GENERATING RETURN BUSINESS
MODULE 6 - IN-PERSON CUSTOMER SERVICE
MODULE 7 - GIVING CUSTOMER SERVICE OVER THE PHONE
MODULE 8 - PROVIDING ELECTRONIC CUSTOMER SERVICE
MODULE 9 - RECOVERING DIFFICULT CUSTOMERS
MODULE 10 - UNDERSTANDING WHEN TO ESCALATE
MODULE 11 - TEN THINGS YOU CAN DO TO WOW EVERY TIME
MODULE 12 - WRAPPING UP

How To Enroll

https://clariongr.com/apply/

Price: NGN 16,000 8,000

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