Client Relationship Management

SCILS Management Centre
Offline study mode
58, Opebi Road off Salvation Busstop, Opebi- Ikeja, Lagos.
2 days
Feb 22 - Feb 23 2020

Course Description

Course Overview

One of the key principles in sales is that it is better to keep an existing customer happy and prevent him from going to your competitor brands rather than depending solely on making new customers. .

This training will take you through the various customer strategies in detail. Register below for the next schedule of customer retention strategies class.



Training Highlights

Our industry expert will take you through the nitty-gritty of Client relationship Management


Date: February  22nd & 23rd 2020
Training Time: 10am – 5pm


Audience Profile: Anyone interested in knowing more about strategies for Client Relationship


Prerequisites: There are no formal prerequisites to attend this course.



At the end of the course, participants will receive a Proficiency Certificate in Client Relationship Management




N.B: NO REFUND (Terms and Conditions Apply)  

Course Outline


  • Fundamentals of customer retention and loyalty
  • Drivers of customer loyalty
  • Customer loyalty breakers
  • Customer satisfaction
  • Customer retention strategies
  • Determinants of customer retention
  • Method and tools for customer retention
  • Customer Lifetime Value (CLV)
  • Need for a relationship with customers
  • Using strategic CRM for customer retention
  • Myths of customer retention
  • Challenges of customer retention

How To Enroll

Fill in your details on the enquiry form, proceed to pay online by clicking on the purchase button. If you wish to make an online transfer or cash deposit to the bank, please send a mail to [email protected] requesting for account details.

Price: NGN 110,000 55,000

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