ADVANCED CUSTOMER RELATIONSHIP MANAGEMENT

Clarionttech Services
Offline study mode
No 1 Adegbeyemi Street (Glass House) off Allen Avenue/68 Agungi Ajiran Road Lekki peninsula II Lagos State
3 days
Jan 24 - Jan 29 2020

Course Description

With costumer confidence and customer loyalty, providing excellent customer service is longer an added benefit. Customers who are not happy with the way they are treated are taking businesses elsewhere. Customer loyalty can be your key to restoring customer confidence, which can keep your business afloat. Giving your customers an exceptional experience will bring results, your customers become a marketing tool for your business.

This programme is higlhly participative and allows participants learn the art of effective customer service. This training is tailored at teaching yoiu how to give exceptional customer service



Training date and time

Weekend: Friday 24th Jan 2020 – Saturday 25th Jan 2020. 10am to 3pm daily.
Weekday: 27th - 29th Jan 2020. 10am to 3pm daily.

Time: 10am - 4pm 


Training Locations:

Port Harcourt Venue –  307 Emthel Mall, 1 Chinda Street Oginigba Tran-Amadi Port Harcourt, Rivers

Lagos Venue - 76 Ogunlana Drive Surulere, Lagos

Abuja Venue - Suit 103, 1st Floor New Water Plaza, 22 I. T. Igbani Street, Jabi District, Abuja 


Fee covers:
  • A copy of study materials to be provided
  • Certificate will be issued to participants on course completion
  • Certified Professional instructors
  • Lunch and Tea break
  • Conducive learning environment




N.B: NO REFUND (Terms and Conditions Apply)  

Course Outline

  • Customer relationship is not an option
  • Customer relationship is not an option
  • Managing your customer service/sales profile
  • Choosing your crm strategy
  • Managing and sharing customer data
  • Tools for capturing customer information
  • Service level agreement
  • E-commerce: customer relationship on the internet
  • Managing relationship through conflict
  • Fighting complacency: "the seven year itch" in CRM
  • Resetting your crm strategy
  • Relationship selling

How To Enroll

Fill in your details on the enquiry form, proceed to pay online by clicking on the purchase button. If you wish to make an online transfer or cash deposit to the bank, please send a mail to [email protected] requesting for account details.

Price: NGN 100,000 40,000

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