Clarionttech Services
Offline study mode
76 Ogunlana Drive, Surulere Lagos
2 days
Jun 28 - Jun 29 2019

Course Description

With costumer confidence and customer loyalty, providing excellent customer service is longer an added benefit. Customers who are not happy with the way they are treated are taking businesses elsewhere. Customer loyalty can be your key to restoring customer confidence, which can keep your business afloat. Giving your customers an exceptional experience will bring results, your customers become a marketing tool for your business.

This programme is higlhly participative and allows participants learn the art of effective customer service. This training is tailored at teaching yoiu how to give exceptional customer service

Training date and time

Weekend:  Saturday 28th - 29th June, 2019

Time: 10am - 4pm 

Training Locations:

Port Harcourt Venue –  307 Emthel Mall, 1 Chinda Street Oginigba Tran-Amadi Port Harcourt, Rivers

Lagos Venue - 76 Ogunlana Drive Surulere, Lagos

Abuja Venue - Suit 103, 1st Floor New Water Plaza, 22 I. T. Igbani Street, Jabi District, Abuja 

Fee covers:
  • A copy of study materials to be provided
  • Certificate will be issued to participants on course completion
  • Internship and Employment Support
  • Certified Professional instructors
  • Lunch and Tea break
  • Conducive learning environment

Course Outline

  • Customer relationship is not an option
  • Customer relationship is not an option
  • Managing your customer service/sales profile
  • Choosing your crm strategy
  • Managing and sharing customer data
  • Tools for capturing customer information
  • Service level agreement
  • E-commerce: customer relationship on the internet
  • Managing relationship through conflict
  • Fighting complacency: "the seven year itch" in CRM
  • Resetting your crm strategy
  • Relationship selling

How To Enroll

Fill in your details on the enquiry form, proceed to pay online by clicking on the purchase button. If you wish to make an online transfer or cash deposit to the bank, please send a mail to [email protected] requesting for account details.

Price: NGN 100,000 40,000

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