Contact Center Training

Clarionttech Services
Online study mode
No 1 Adegbeyemi Street (Glass House) off Allen Avenue/68 Agungi Ajiran Road Lekki peninsula II Lagos State
6 months
May 04 - Nov 06 2020

Course Description

With our Contact Center Training workshop Participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.

Course Outline

CURRICULUM

MODULE 1 - GETTING STARTED
MODULE 2 - IT STARTS AT THE TOP
MODULE 3 - PEER TRAINING
MODULE 4 - HOW TO BUILD RAPPORT
MODULE 5 - LEARN TO LISTEN
MODULE 6 - MANNERS MATTER - ETIQUETTE & CUSTOMER SERVICE (I)
MODULE 7 - MANNERS MATTER - ETIQUETTE & CUSTOMER SERVICE (II)
MODULE 8 - HANDLING DIFFICULT CUSTOMERS
MODULE 9 - GETTING THE NECESSARY INFORMATION
MODULE 10 - PERFORMANCE EVALUATIONS
MODULE 11 - TRAINING DOESN’T STOP
MODULE 12 - WRAPPING UP

How To Enroll

https://clariongr.com/apply/

Price: NGN 40,000 20,000

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