Conflict Resolution

Clarionttech Services
Online study mode
No 1 Adegbeyemi Street (Glass House) off Allen Avenue/68 Agungi Ajiran Road Lekki peninsula II Lagos State
6 months
Apr 30 - Nov 06 2020

Course Description

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution training, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

Course Outline

CURRICULUM

MODULE 1 - GETTING STARTED
MODULE 2 - AN INTRODUCTION TO CONFLICT RESOLUTION
MODULE 3 - THE THOMAS-KILMANN INSTRUMENT
MODULE 4 - CREATING AN EFFECTIVE ATMOSPHERE
MODULE 5 - CREATING MUTUAL UNDERSTANDING
MODULE 6 - FOCUSING ON INDIVIDUAL NEEDS
MODULE 7 - GETTING TO THE ROOT CAUSE
MODULE 8 - GENERATING OPTIONS
MODULE 9 - BUILDING A SOLUTION
MODULE 10 - THE SHORT VERSION OF THE PROCESS
MODULE 11 - ADDITIONAL TOOLS
MODULE 12 - WRAPPING UP

How To Enroll

https://clariongr.com/apply/

Price: NGN 40,000 20,000

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