Advanced Customer Relationship Management (Master Class)

Alpha Partners
Offline study mode
Muritala Muhammed Way, Yaba Lagos
4 days
Mar 24 - Sep 11 2020

Course Description

Managing relationships with customers has become a critical organizational competency. Get winning strategies for acquiring and retaining customers by leveraging the latest advanced technologies. This course will teach you how to select the right tools for your business— so it can grow today—and on into the future. Lagging means lost customers, which means damage to the bottom line. How do you keep your customers when they move to another company is nothing more than a mouse click and a minute away?


FOR WHOM:

Customer Service Managers/Staff, Sales Representatives, Admin Managers/Officers, Marketers, Supervisors, Team Leaders in various segments of the organization in both the Public and Private Sectors.        


Training Date

1ST BATCH: 24th – 27th March, 2020
2ND BATCH: 8th – 11th September, 2020



Training Pack Contains
Customized training materials (Books and Slides)
Certificate of completion
Light Refreshment





N.B: NO REFUND (Terms and Conditions Apply)  


Course Outline

• Overview of Customer Relationship Management 

• Developing a Customer Strategy

• Customer Lifecycle Management and Lifetime Value

• Customer Relationship Management Technology

• Operational Customer Relationship Management 

• Analytical Customer Relationship Management 

• Collaborative Customer Relationship Management 

• Customer Relationship Management  Project Management


How To Enroll

Fill in your details on the enquiry form, proceed to pay online by clicking on the Purchase button If you wish to make an online transfer or cash deposit to the bank, please send a mail to [email protected] requesting for account details.

Price: NGN 250,000 175,000

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