Workshop Supervisor

Job Summary

One of our clients is seeking qualified candidates to fill this role

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 6 years

Job Description

Role Objective:

Manage end-to-end workflow at the Workshop in order to increase efficiency, customers’ satisfaction and business growth.
Essential Duties:
Manage Team Leaders activities, job allocation, job flow, and scheduling for day-to-day operations
Coordinate Operational resources; and Workshop staff to ensure operational activities are efficiently and effectively managed to increase productivity
Liaise with Parts Department to ensure supplies of Spare Parts ordered for each job are accurate with Workshop requests
Assist with quotations, provide oversight to check job estimates to assure profitability
Provide Technical Support on key challenges and other areas as required by the business from time to time
Collaborate with GM After Sales Manager to provide timely update on status of their vehicles and maintain approved communication channel until job is successfully completed
Identify customers’ needs and provide expert advice to help customers make informed
decision about our products/services
Collaborate with GM After Sales to investigate customer complaint about repeat jobs, and propose appropriate solutions to successfully resolve the challenge
Develop and implement reliable system to record and store information pertaining to customers queries on repeat jobs
Collaborate with After Sales Manager, Technical Instructor and HR Coordinator to implement training needs as applicable to each Workshop staff
Promote ANZEN and KAIZEN culture within the Workshop
Monitor compliance of Workshop staff with work and Safety Rules and other Standards guiding work practice as applicable from time to time
Assist with the Management of Work-Shop Projects
Requirements:
Bachelor’s Degree in Mechanical or Mechatronics Engineering
Between 6 – 8 Years Post NYSC relevant Experience
Able to drive and possess valid driving license
Demonstrated experience and ability to manage a Team
Excellent written and oral communication
Strong interpersonal and relationship management
Report Writing Skills
Excellent organizing and multi-tasking ability
Good sense of record management
Time Management & Prioritizing skills
Integrity
Resilient
Courageous
Passionate
Detailed Oriented
Customer-Centric
Team Spirit

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