Workshop manager

Autopointe Quickfit

Job Summary

Provide direct oversight and guidance on the workshop operations.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Autopointe Quickfit vehicle diagnosing and technical centre is committed to providing clients with the best service as regards modern car maintenance and repair equipment.

Duties and Responsibilities 

  • Coordination of Branch Workshop Operations:
  • Monitor workshop job bookings for the workshop
  • Coordinate workshop personnel for job executions upon receipt of the customer’s agreement.
  • Monitor parts requisitions and approve all requests for parts from the Spare Parts Unit.
  • Giving necessary feedback to the SPU regarding required stock of auto parts.
  • Ensure workshop personnel are properly equipped and kitted in compliance with health and safety measures.
  • Monitor cleanliness and general tidiness of the workshop.
  • Approve job quotations and maintain a record of all quotations sent out to customers.
  • Ensure all workshop activities are carried out in line with best practice and defined policies and procedures.
  • Keeping all equipment, tools and special tools clean and in proper shape at all times.
  • Monitor the follow-up system for PMS (Preventive Maintenance Service) and regular routine service (Quick service)
  • Ensure prompt service delivery to all customers.
  • Recommending disciplinary measures to Management on personnel matters as touching the Workshop staff.
  • Enforcing and maintaining a high-level of discipline and integrity in the workshop.
  • Resolve customer complaints and issues as required.

General Responsibilities:

  • Prepare/compile agreed periodic activity and performance reports as required
  • Ensure proper maintenance of company assets assigned to the workshop.
  • Liaising with Accounts Department if credit limit for a customer is reached or exceeded.
  • Perform any other duties assigned by the General Manager.

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