Web Developer / Technical Support Officer

Job Summary

QServers Network Limited is seeking talented and passionate individuals looking to pursue a career in Technical Support/Customer Service at one of ...

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description

QServers Network Limited is seeking talented and passionate individuals looking to pursue a career in Technical Support/Customer Service at one of the Nigeria's leading web hosting companies.

This is not a typical technical support representative role!

We want people who can identify customers’ needs and consistently meet their expectations.

If that’s you, read on!

The Role:

  • As a Technical Support Representative at QServers Network Limited, you will receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services.
  • Primarily, you will be troubleshooting web hosting related issues with our current customers and helping them manage their account information.
  • These customers need your help with issues that they cannot resolve on their own.

 

What you will do:

  • You will work directly with customers via telephone and email to troubleshoot products and/or services in order to facilitate the purchase of new products and/or services.
  • When customers will contact you with their issues, you will utilize your tech-savvy knowledge and provide appropriate solutions to the best of your ability.
  • You will have the support of your peers, supervisors, resource pages, and more to aid you in the process.
  • Your goal is to ensure that the customer has a positive experience with their product/service.

What you bring to the table: 

  • Your ability to woo others with your written and verbal communication skills in the English language
  • Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
  • Your attention to detail to ensure customers have the best experience possible while meeting departmental goals
  • Your reliability to work assigned shifts and complete work as expected
  • Your experiences in the areas of technical support and customer service
  • Your proven ability to learn and understand the many web hosting technologies quickly and accurately(knowledge and experience with cPanel, DNS, FTP, WHM is a plus!)
  • Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience

What we are like:

  • The essential functions of the job are to sit, use a keyboard, a mouse, view a dual monitor set up, and communicate with customers over the phone and online for a certain periods of time.
  • Add on driven co-workers, supportive staff, relaxed dress code, company outings and more! If you feel that your skills are a match for what we are looking for, please reach out. We are an Equal Opportunity Employer.

Candidate Requirements

  • Graduate, not more than 30 years
  • Must have completed NYSC

Proficiency:

  • Web development - PHP, Javascript, HTML5, CSS and also should be able to use the folowing(wordpress, joomla, Opencart)

    Web development - PHP, Javascript, HTML5, CSS and also should be able to use the folowing(wordpress, joomla, Opencart)


Share Job Post

Log In to apply now

Lagos
| Full Time |
NGN 150,000 - 250,000
Job Function: IT & Software
1mo
Confidential
Lagos
| Full Time |
NGN Confidential
Job Function: IT & Software
1mo
Confidential
Lagos
| Full Time |
NGN Confidential
Job Function: IT & Software
1mo
Anonymous Employer
Lagos
| Full Time |
NGN 75,000 - 150,000
Job Function: IT & Software
1mo