Vice President Operations


Anonymous Employer

Job Summary

We are an indigenous luxury fashion brand located in Lagos Nigeria. As part of our expansion plan within and outside Nigeria, we are looking for an experienced operations lead to come on board and manage the operations of a growing organisation.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

  • Provide operational leadership to manufacturing team, with strong understanding of customer needs
  • Manage customer experience by ensuring 100% customer satisfaction, resolving customer issues and complaints and anticipating customers needs
  • Ensure that collections and bespoke orders are produced according to set specifications and deadlines
  • Liaise with the accounting team to produce monthly P&L and monitor and report on budget
  • Motivate, coach and manage team members to create a passionate environment and contribute to sales growth
  • Grow and retain retail talent, hiring the best for business’s needs, improving how they are developed, and guiding the field management in best methods for this
  • Collaborate with Store Managers on hiring and training all retail employees
  • Evaluate overall employee performance by gathering, analyzing and interpreting data and metrics
  • Ensure that the outlets operate legally and conform to all processes and procedures
  • Regularly review and update processes and procedures
  • Ensure proper store inventory and merchandising
  • Collaboration with bloggers and media houses to promote the brand and new collections
  • Updating social media correspondence and website
  • Achieve expansion goals
  • Reinforce and expand customer outreach practices to drive traffic and increase transactions.
  • Ensure that store payroll is managed well and that scheduling of coverage is optimized.
  • Maintain a positive and productive relationship with our stores’ host business partners. Be very responsive and open to host feedback.
  • Regularly collaborate with product, marketing, finance, operations, and human resources to ensure product, service, and people are meeting and exceeding customer expectations.
  • Oversee sales incentive/bonus programs with goals aligned to strategic initiatives.
  • Ability to travel 35% to 50% of the time
The Successful Applicant:
  • Bachelor’s Degree in Business and/or MBA + related experience
  • At least 4 years of experience managing business operations
  • 3 years of experience in leadership, supervision, and/or management of teams
  • Previous e-Commerce experience and or related technology platform
  • Extensive knowledge of retail supply chain management
  • Extensive knowledge of revenue cycle management
  • Experience in inventory management, demand planning and supply chain management
  • Experience defining and rolling out systems, processes and organizational design.
  • Experience in both large and small organizations. Startup experience preferred (or a startup division within larger enterprise).
  • Experience defining systems, analytics and operations both domestically and internationally preferred.
  • Working knowledge of customer service call center systems, business processes, and policies and procedures.
Preferred Skills 
  • MBA is preferred
  • Knowledge of accounting is also preferred

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