Job Summary

We are looking for a Ticketing and Reservation officer with a natural flair of delivering and providing full service-oriented professional reservations and ticketing service to all customers and travel businesses through telephone calls or in-person meeting in order to achieve optimal customer satisfaction and achieve budget revenue targets.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

RESPONSIBILITIES

  • Make flight and hotel reservations
  • Must be an interactive, customer service oriented person with a warm , cheerful and expressive personality and excellent communication skills.
  • Issue tickets quoting correct fares both online and over the phone to ensure that tickets are issued out promptly without errors.
  • Follow up on customers about their reservation status before flight departure or hotel check-in date
  • initiate and promote vickmitchy product to generate the revenue
  • Answer inquiries made by co-operating clients

Requirements:

  • Must be conversant with one of the GDS's Providers (e.g Amadeus, Galileo, and Sabre)
  • Must have some knowledge of packaging tours
  • Must have strong marketing skills
  • Undertake individual tasks of a marketing plan as assigned
  •   Assisting in outbound or inbound marketing activities  
Experience: 2-3 years 

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