Telesales agent.

Cornerstone Staffing

Job Summary

Cornerstone Staffing is hiring a Telesales Agent.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Cornerstone Staffing - Our client, a top hotel booking, flight booking, and travel portal.

Job Description

  • Working within a call center environment, you will use your professional sales skills to sell holidays to customers on the internal database, having a goal to maximize sales opportunities and delivering high customer expectations.

Job Requirements

  • Give customers the best options for hotel and flight bookings
  • Give travel information
  • Increase our sales via varied communication channels


  • Respond to customer questions in a timely manner either via phone, e-mail or chat
  • Attract potential customers by answering questions/suggesting information about our products and services
  • Include a sale speech in every interaction with the customer and contact proactively customers to increase bookings
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Challenge and influence hotel to improve service level and operational standards
  • Build and maintain strong working relationships with hotel’s staff
  • Completion of service reports by collecting and reporting on call log information
  • Managing daily targets and tracking progress with tools such as Excel, Google Spreadsheet and various ticketing systems
  • Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues

Knowledge, Skills, and Experience

  • Minimum of a B.Sc/HND required in any field.
  • Relevant Call Centre and/or Telemarketing/ Telesales experience
  • A proven track record of working in a customer service environment is required
  • Flight Ticketing skill is an added advantage
  • Eloquent and customer-oriented, with experience in cold calling
  • Effective communication and interpersonal skills (both written and verbal)
  • Highly persuasive and comfortable with handling customer’s objections
  • Thrive in a fast-paced environment to consistently meet or exceed sales targets

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