Job Summary

We support a number of organizations who are users of our software. We are looking for resourceful, vibrant purpose driven professionals.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

We support a number of organizations who are users of our software. We are looking for resourceful, vibrant purpose-driven professionals with high integrity as IT support personnel that will provide support to users of our various solutions in a manner that maintains our tradition of high level of excellent service delivery

Job Duties / Responsibilities:

  • Provide technical support (over the phone, on our online support platform and offline)
  • Interface with software development team and other departments
  • Ability to manage ICT infrastructure
  • Develop and manage user manual documentation
  • Deep understanding of running IT services in regards to technology and processes.
  • Capability for problem-solving, decision making, sound judgment, assertiveness.Strong analytical and troubleshooting skills
  • Ability to relate with people.
  • Highly self-motivated and directed. A self-starter who is comfortable working independently and without full direction
  • Customer Service

 Assessment Parameters:

  • Exposure to different software development technologies
  • Ability to communicate openly and effectively
  • Strong customer / end-user / client service orientation.
  • Keen attention to detail.
  • Candidate must be fluent in English and should be able to use the system efficiently.
  • Customer Service Experience

What We Offer:

  • Working with a highly-motivated team
  • Casual work environment, rewards and recognition
  • Investment in growing your career and providing you opportunity to have an immediate and massive impact on a growing company.

Share Job Post

Log In to apply now

Confidential
Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN Confidential
1mo