Technical Support Officer (Scanners)

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Anonymous

Job Summary

The Technical Support Officer will be responsible for the sales, installation, maintenance and repairs of specialised scanners.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

A Reputable IT Firm in data solutions is looking a Technical Support Officer for Scanners.

For a large data capture project in Lagos we looking for a new colleague who can support our customer with implementation and maintenance of a data capture solution. The solution included specialised scanning equipment.

Our new colleague should, just as the rest of our team, have a passion for data and technology. Do you think this might be you? Check the job specifications below. 


General Description

  • The Technical Support Officer will be responsible for the sales, installation, maintenance and repairs of specialised scanners and data processing software applications of a global brand. It’s a diverse job for which a combination of technical and commercial skills is required. The TOS will be working from the Accra office and international travel will be required.


Duties and responsibilities

  • Identifying opportunities for the sales of the brand’s solutions in Nigeria. Sales targets and bonuses apply;
  • Installation of data capture solutions (software applications and document scanners) on customer sites;
  • Training of end-users in how to deploy the data capture solutions;
  • Maintenance and repairs on scanning equipment as advised by the brand and in close collaboration with their Technical Support Team;
  • Offering remote support to customers when needed;
  • Assisting technicians on the project site with the maintenance and repairs of Scantron scanners, making sure they are all running without problems;
  • Maintaining good business relations with existing customers;
  • Identify and attending to business cocktails, conferences and seminars.
  • Any other activity that lies in line with this job description and the companies activities.

 

Capabilities and skills

  • Background in electrical engineering (a must);
  • Experience with printer/ scanner repair or similar products (preferable);
  • Familiarity with C++ programming (preferable);
  • Proficient with Windows operating systems, current and past;
  • High mechanical aptitude;
  • Being able to prepare a presentation and do live demonstrations of our products;
  • Willingness to travel/passport;
  • Pro-active;
  • Being able to work independently and in a team;
  • Good commercial skills.

 

How to apply

Email your Curriculum Vitae (preferable with 1 recent reference) and motivation letter 

How to Apply?

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