Technical Support Engineer – O365 Commercial

Job Summary

Tek Experts is a leading, global provider of business and IT support services and a developer of technologies is looking to fill the position below;

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Job Description:

  • Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop a specialization.

Competencies

  • Bachelor's Degree in Information Technology or related education from the technical institute is a plus.
  • Up to 2 years’ experience in technical or customer support
  • Strong researching, problem-solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure with cloud technologies and interest in Rehat, Ubuntu or Linux
  • Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
  • Ability to quickly adapt to technology and/or application changes and business delivery priorities.

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Anonymous Employer
Lagos
| Full Time |
NGN 75,000 - 150,000
Job Function: IT & Software
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