Technical Support Associate – Consumer

Job Summary

Tek Experts, a leading global provider of business and IT support services and developer of technologies is looking to fill the position below;

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Job Description:

  • Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for individual customers including, issues escalated to the highest level of management
  • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Competencies:

  • Bachelor's Degree in Information Technology or related education from the technical institute is a plus.
  • Superior researching, problem-solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when   needed
  • Excellent customer service skills
  • Prior customer service or support experience required
  • Passion for technology and learning
  • Strong English skills (B2) written and verbal
  • Interest in Office 365

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