Team Lead, Operations & Experience

Jobberman Nigeria

Job Summary

We are looking for a candidate who is extremely results-oriented and has an understanding of what drives performance in the recruitment and online jobs board space. Your passion for delivering excellent service drives you to get the best out of yourself and everyone around you.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Reports – Head, Operations and Experience
Employment Type - Contract (Six months contract which is renewable based on performance)

Key Responsibilities
  • Develops strategies to promote team member adherence to company regulations and performance goals
  • Research industry trends and use that insight to form relevant, actionable solutions that improves internal processes and streamline business functionality.
  • Coach and motivate team members to meet and exceed expectations
  • Manage the flow of day-to-day operations of the team
  • Prioritize assignments and delegate tasks on a daily basis
  • Create reports to update the Head of Operations and Experience on the team’s progress
  • Support team manager and perform management duties when manager is out of office
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Assists manager with hiring processes and new team member training
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
  • Communicate deadlines and goals to team members
  • Conducts team meetings to update members on best practices and continuing expectations
  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
  • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

Job Requirements
  • 3-5 years of relevant business experience with proven track record
  • BSc. in operations management or related field
  • Candidate must be familiar with industry trends
  • Experience in Human resources is a plus
  • Strong Account Management and client relations experience is a must
  • Focused on good analytical skills
  • Data-driven with a strategic mindset
  • Excellent people management and leadership skills
  • Flexibility and adaptability to change
  • Understanding of digital products and their impact on users, the completion and economics behind the business
  • High level of results orientation
  • Excellent organizational skills

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Job Function: Human Resources
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