The successful candidate will perform the following roles:
Provides answers to clients by identifying problems and guiding the client through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in the development of client training programs by identifying learning issues; recommending instructional language.
Provide training to clients
Improves system performance by identifying problems and recommending changes.
Ensuring customer issues are resolved within our committed service level agreements
Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Provide prompt and accurate feedback to customers
Required Skills and Qualifications:
Demonstrated strong technical understanding of software products.
Clearly explain a technical problem to a customer/colleague.
Ability to diagnose and resolve basic technical issues.
Strong verbal and written communication skills
Customer-oriented and cool-tempered
The capacity to work well within a team
Ability to deliver against deadlines and agreed targets.
Minimum of 3 years’ post graduate experience on similar roles
Experience working across multi-cultural and geographically distributed teams
Initiative and decisiveness
Degree in Computer Science or in related fields