Job Summary

FlexiSAF is an indigenous software development company seeking the services of a support engineer for providing technical support to our clients.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

The successful candidate will perform the following roles:

  • Provides answers to clients by identifying problems and guiding the client through corrective steps.

  • Improves client references by writing and maintaining documentation.

  • Participates in the development of client training programs by identifying learning issues; recommending instructional language.

  • Provide training to clients

  • Improves system performance by identifying problems and recommending changes.

  • Ensuring customer issues are resolved within our committed service level agreements

  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.

  • Provide prompt and accurate feedback to customers


Required Skills and Qualifications:

  • Demonstrated strong technical understanding of software products.

  • Clearly explain a technical problem to a customer/colleague.

  • Ability to diagnose and resolve basic technical issues.

  • Strong verbal and written communication skills

  • Customer-oriented and cool-tempered

  • The capacity to work well within a team

  • Ability to deliver against deadlines and agreed targets.

  • Minimum of 3 years’ post graduate experience on similar roles

  • A degree of comfort with HTML, CSS, JavaScript, and the JavaScript console

  • Experience working across multi-cultural and geographically distributed teams

  • Initiative and decisiveness

  • Problem-solving skills

  • Degree in Computer Science or in related fields


 




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