Job Summary

Looking for a management rockstar with impressive strategic planning, leadership and implementation skills to manage start-up and daily operations

  • Minimum Qualification: MBA / MSc
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description

Since we are a start-up, we require your expert skills to develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales, grow the existing customer base and lead the operational team in the development of CSR/ social venture health and education activities at the expansion phase of the store. Since you will be supervising a rapidly expanding number of staff, you will maintain high store standards and conditions and foster a positive work environment.


You will ensure customer needs are met, complaints are successfully resolved, and service is quick and efficient. You will ensure all products and displays are merchandised effectively to maximize sales and profitability. You will forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all departments. You will rely on extensive experience and judgment to plan and accomplish goals, lead and direct the work of others. As the successful candidate, you will maintain and adjust operations to stay within budget and make any changes necessary to sustain the projected profit margin for each quarter. You will be guided by the business plan and be required to make adjustments/ improve on expected outputs annually. 

You will: 
  • Complete store operational requirements by scheduling and assigning employees; following up on work results
  • Maintain store staff by recruiting, selecting, orienting and training employees
  • Maintain store staff job results by coaching, counselling and disciplining employees; planning, monitoring and appraising job results
  • Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions 
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Routinely research new products and product updates and inform management of findings
  • Ensure availability of merchandise and services by approving contracts; maintaining inventories
  • Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
  • Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
  • Secure merchandise by implementing security systems and measures
  • Protect employees and customers by providing a safe and clean store environment
  • Maintain the stability and reputation of the store by complying with legal requirements
  • Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
  • Contribute to team effort by accomplishing related results as needed
  • Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
  • Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
  • Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
  • Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
  • Manage all controllable costs to keep operations profitable • Manage stock levels and make key decisions about stock control
  • Analyze sales figures and forecast future sales
  • Analyze and interpret trends to facilitate planning
  • Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
  • Ensure standards for quality, customer service and health and safety are met
  • Respond to customer complaints and comments • Organize special promotions, displays and events
  • Update colleagues on business performance, new initiatives and other pertinent issues
  • Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
  • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
  • Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
  • Promote the organization locally by liaising with local schools, newspapers, social media, hospitals, youth groups, women groups and the community in general
If this is you, submit a 2-page resume and a cover letter, as 1 single document, highlighting your experience, skills and key competencies before the deadline. Entries submitted after the deadline will not be considered. We appreciate all applicants but can only contact shortlisted candidates.

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