Tek Experts

Software Support Engineer Level 3 - Application Life-cycle Management (ALM)

Assessment
25 - 45min assessment - Learn More
Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

We are currently recruiting for the position of Software Support Engineer Level 3 - Application Lifecycle Management (ALM). Qualified? Apply now for an opportunity to work with us and change the world!!

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

  • Do you have strong troubleshooting skills? Do you love delivering exceptional customer service?
  • Are you looking for a rapidly growing company to take your career to the next level?
  • Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We are hiring a Level 3 Software Support Engineer to support the Micro Focus Application Lifecycle Management (ALM).
  • In this role, you will be supporting customers who are having technical issues with their ALM software.
  • Application Lifecycle Management covers the entire application lifecycle of the software that goes from development to the final release and enables teams of all sizes to deliver high-quality apps with greater speed and agility.

Duties and Responsibilities:

  • Follow best practice ticket management processes, ensuring tickets owned are handled and updated time and every effort is made to make service levels 
  • Present a positive, effective and flexible contribution to achieving team targets and objectives                               
  • Collaborate with other team members to provide high-quality support 
  • Ensure constant self-development using the day to day work, web-based training, and any other available tools

Competencies:

  • 2-4 years’ experience in technical support 
  • Experience with Windows/ Linux server operating systems is a must
  • Strong Knowledge of programming languages, networking, databases or UI’s 
  • Experience in customer service is a must 
  • Interest in or exposure to software development and support 
  • General understanding of testing concepts and functional testing processes   
  • Bachelor’s degree or equivalent technical certifications 
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing 
  • Customer-orientated motivated to take charge of both customer engagement and problem 
  • Fluent in English

NOTE: Only candidates who meet the required criteria would be contacted on the next step of the recruitment exercise.

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