SharePoint Developer/Support Analyst

Job Summary

Manage and Configure SharePoint environment to support users and business requirements Ensure smooth every day running of client applications/products, ensure SLAs are met and that quality targets are reached in accordance with agreed client contract.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Researching, designing and writing new software programs

Unit testing new programs and fault finding
Developing existing programs by analyzing and identifying areas for modification
'Bolting together' existing software products and getting incompatible platforms to work together
Investigating new technologies
Assisting technical authors with writing operational documentation
Maintaining systems by monitoring and correcting software defects
Working closely with other staff, such as project managers, graphic artists, systems analysts, and sales and marketing
Constantly updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications
Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project.
Unit tested and quality software Programs
Clearly commented and versioned source codes
Support Responsibilities
Providing 1st, 2nd & 3rd Line support to computer users' problems, supplying training and feedback to those users to lessen the occurrence of future problems.
Create / manage workflows to automate processes in both SharePoint Workflows and Microsoft Flow
Troubleshooting difficult or unusual situations, and suggesting workflow improvements to management.
Ensure all support calls are logged.
A good understanding of PCs, operating systems, networking and applications, whether in-house or shrink-wrapped.
Effective listening, empathy, patience, and the ability to carefully walk a user through problem resolution steps either remotely or in person.
In terms of remote support, the capacity to visualize what's taking place on the user's desktop.
The aptitude to troubleshoot problems under pressure, and the ability to defuse excited and sometimes irate users or customers, are also valuable traits.
Researching, designing and writing new software programs
Unit testing new programs and fault finding
Developing existing programs by analyzing and identifying areas for modification
'Bolting together' existing software products and getting incompatible platforms to work together.
Investigating new technologies
Essential Skills
He/she must have good knowledge of application development.
Knowledge of SharePoint support &/or applications development.
He/she must have the ability to develop custom SharePoint workflows.
He/she must have the ability to build SharePoint solutions using CSOM and/or JSOM.
He/she must have the ability to develop SharePoint Add-in Solutions.
Intermediate proficiency in SharePoint or SharePoint Online architecture and design.
Experience creating and implementing systems needed for the business for collaboration, document management and workflow.
Excellent verbal and written communication skills.
Ability to write clear, concise documentation for a wide audience.
Ability to communicate at all levels and be able to convert user and management requirements into actionable plans and solutions.
Ability to work well under pressure as an individual and as part of a team.
Willingness to learn and take on new challenges.
Good knowledge of Code repository.
An ability to rapidly and effectively understand and translate business requirements into technical solutions
Proven skill in developing and managing maintainable code-bases
Knowledge and experience of cross-browser issues
Experience of working in an environment where products have to be delivered to specific time-scales
Self-motivated with good organizational skills in order to work to challenging deadlines
Experience of supporting, modifying and maintaining systems and code developed by others
Qualification, Experience & Skill Requirements
University degree in computer/Information Technology or related field.
Must have at least 3 years relevant working experience and is able to work without supervision.

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Lagos
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Lagos
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Lagos
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Job Function: IT & Software
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