Service advisor

Autopointe Quickfit

Job Summary

Ensure adequate reception of customers to the service centers. Manage customer appointment bookings and follow-.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Autopointe Quickfit vehicle diagnosing and technical centre is committed to providing clients with the best service as regards modern car maintenance and repair equipment.

Duties and Responsibilities

Appointment Bookings:

  • Maintain customer database and follow up with customer on pending appointments
  • Receive customer calls to confirm appointment bookings.
  • Reschedule appointments for customers unable to attend appointments.
  • Ensure that customer bookings align with the workshop capacity.

Customer Reception:

  • Receive customers and note areas of complaints on the vehicles.
  • Diagnose vehicle problems by carrying out pre-acceptance inspection
  • Organize road testing of vehicles, if necessary to properly diagnose vehicle problems.
  • Confirm availability of required spare parts at the Spare Parts Unit.
  • Ensure seamless transfer of the vehicle to the workshop after obtaining the customer’s consent or approval.
  • Monitor workshop’s progress on the vehicle and provide feedback to the customer.
  • Ensure that old or faulty parts removed from customer vehicles are kept in the car upon Job completion.
  • Conduct post service follow-up.

General Responsibilities:

  • Prepare/compile agreed periodic activity and performance reports for the attention of management as required
  • Perform any other duties assigned by the Management.

How to Apply?

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