- Senior Operations Manager needs to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs.
- Manage, inspire and motivate a number of Operation Managers to ensure operational excellence, high employee engagement and service improvement is achieved.
- The ideal candidate will be responsible for improving operational systems, processes and policies.
- Sourcing for potential public transport (Danfo, BRTs, School shuttle drivers lead and other means of transportation)
- Co-ordinating the on-boarding activities of all generated leads.
- Planning, developing, participating in drivers requirement campaigns.
- Establish, coordinate, direct and evaluate the effectiveness of drivers selection, training and on-boarding process.
- Conducting research and implementing strategy that will allow for smooth drivers acquisition.
- Responsible for the Operations lead of your team and for the delivery of the overall operational metrics & sales targets.
- To have a well-defined Communication and Engagement model in place.
- To ensure all teams understand the goal of the business and the needs of their teams.
- Successfully delivering and managing peak service period in the transport system.
- Selecting, effectively managing and coaching Operations Managers.
- Identifying and highlighting further opportunities for services and process improvements .
- Ability to demonstrate achievement of results within a short time frame e.g. business improvements, cost savings, revenue generation.
- Excellent leadership, people management, communication and influencing skills at a senior managerial level.
- Strong commercial understanding of the Lagos State transport system.
- Bachelor’s degree or it’s equivalent in a relevant field.
- 3+years of relevant work experience.
- Strong technology and system knowledge.
- Experience with creation of newly formed department.
- Knowledge of marketing strategies.
- Distinctive problem-solving and project management skills.
- Exceptional interpersonal and communication skills.
- Conflict management.
- Business development skills.