Satellite Communications Engineer

Job Summary

• To design, Implement, Install, manage and maintain the company's Satellite based Network communications solutions

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description


Responsibilities:

  • Responsible for monitoring networks to capture availability/performance/capacity metrics of VSAT customer sites
  • To ensure that customer VSAT sites are accurately installed according to laid down standards and specifications.
  • Provides 2nd level troubleshooting and repair via technical phone support to VSAT Resellers & End Users, including maintenance of online knowledgebase.
  • To keep and maintain ALL Satellite schedules, Options Files, Service Orders and customer premises equipment data records for all customer sites.
  • To maintain appropriate support/maintenance log sheets, records, per customer, for accurate support records.
  • Design and integration of LAN/WAN systems using VSAT technologies, and WAN IP routing for voice, data, and video.
  • Performs specialized duties in support of VSAT Networking, installation, testing, and training of customer and network support personnel in the use of hardware and applicable software.
  • Participates in VSAT, VoIP and other-equipment installation, testing, and evaluation to ensure proper operation and compatibility with hardware, software, and operating systems.
  • To carry out a routine check up/maintenance on customer sites as may be directed or required.
  • To follow up on all support and maintenance agreements with different Satellite Solutions clients and customers.
  • Schedules the Satellite projects and monitors progress. Keeps teams on task and within deadlines for all deliverables.
  • Writes project summary reports, deliver presentations to management.     
  • VSAT Technical Training for staff and customers. Responsible for all projects to be completed on time and within budget.

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