Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. Provides product, service, or equipment technical and engineering information by answering questions and requests.
Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule and Presentations at customer sites when necessary.
Establishing new, and maintaining existing, relationships with customers, Recording and maintaining client contact data
Prepares cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers, Management, and other professional and technical personnel representatives of the OEM.
Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in the customer environment; engineering or proposing changes in equipment, processes, or use of materials or services.
Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
Submits offers by conferring with OEM technical support staff and Admin support staff .
Follow up on Calculating client quotations
Develops customer's staff by providing technical information and training.
Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions.
Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
Contributes to team effort by accomplishing related results as needed.
Traveling to visit potential clients within defined customer locations
Negotiating tender and contract terms
Negotiating and closing sales by agreeing terms and conditions
Offering after-sales support services
Meeting regular sales targets
Supporting marketing by attending trade shows, conferences and other marketing events
Making technical presentations and demonstrating how a product will meet client needs
Providing pre-sales technical assistance and product education
Providing training and producing support material for the sales team
Candidate should have a good first degree HND, BSc or B.Eng.
Candidate must have useful work experience in a similar industry and a track record of sales performance and customer clientele to prove this.
Strong product, technical, and some application, customer, market and competition knowledge
Computer literate – Excel/Access/Word/Powerpoint
Strong communication skills
Ability to work with people by phone/E-mail in other locations, embracing diversity and inclusion
Fault finding and problem-solving ability
Attention to detail when required but also awareness of the importance of speed and efficiency
Self - motivated individual who can multi-task, meet customer deadlines whilst maintaining a high quality of work
The individual will be expected to develop his / her commercial awareness, application, market and competition awareness with more experienced members of the team
The person must be a strong communicator in both written and oral format
The individual must be prepared to manage, take ownership and responsibility for projects and see them through to successful completion