Job Summary

Drives revenue from local accounts by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Partners with account leaders to pull through business from customer accounts deployed outside the local market (Abuja). Provides property support by coordinating and executing site inspections/visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. It is required of a successful hotel Sales Executive to possess great communication skills, persistence and the ability to respond rapidly and correctly to social cues that express a customer's interest in booking a room or objections to closing the deal.

  • Minimum Qualification: OND
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description

Duties:

  • The sales executive communicates with prospective guests to persuade them to book a room at the hotel.
  • One sales method consists of telephone calls, conversing with leads in an effort to convince guests to book one or several rooms. 
  • Hotel sales executive pursues all leads generated by marketing efforts, including inquiries through email, social media, the hotel's website, and online hotel booking sites. 
  • As well as individual leads, hotel sales managers respond to requests for proposals to win the right to provide hotel services for organizations that travel frequently or require rooms to host conferences.
  • While the main goal of all hotel sales executives revolves around booking rooms and services, maintaining the hotel's guest service culture and the image is another vital aspect of the job. 
  • Friendly, professional behavior and appearance create a positive, welcoming atmosphere that increases the chance of repeat business and referrals. Hotel sales executives also contribute to training, budgeting, and marketing plans that increase bookings and profitability. 
  • Other duties include filing paperwork, maintaining computer databases and communicating guest requirements to all departments of the hotel.
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
  • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Education & Experience

Required:

  • Secondary School Diploma; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR:

  • Diploma/Degree from an accredited university in Business Administration, Marketing, Hotel & Restaurant Management, or related programs.
  • 2 years experience in the sales and marketing or related professional area.

Preferred:

  • Group sales experience
  • 4-year university degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge of the hospitality industry.

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