Sales / customer service representative

Job Summary

Hairquarters seeks to fill the above position with suitable and qualified persons.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

  • Attract potential customers by answering products questions, suggesting information about the products. Process orders, prepare correspondences and fulfil customers needs to ensure customer satisfaction. 

Tasks

  • Answers customers' questions about products, prices, availability, uses and durability.
  • Take daily stock of all items.
  • Promote sales through word of mouth to walk-in customers, social media and online sales platform like SME Market hub, Dealdey, Jumia etc
  • Send daily activities report
  • Call customers after sales (one week after purchase) to find out if they are enjoying their purchase and if there are no issues.
  • Add customers contacts to the office WhatsApp to send updates about new arrivals, promos etc.
  • Get down numbers of walk-in enquiries to follow up later. 

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