Retail Store Operations Manager

Confidential

Job Summary

We are currently recruiting for the position of Retail Operations Executive who will be responsible for assisting with the smooth running of the end-to-end online retail operations and ensuring financial targets are achieved.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

  • Achieve the financial objectives of online operations.
  • Ensure customer orders are fulfilled within the acceptable time limit with the right quantity & quality.
  • Work with marketing to ensure adequate traffic to the website and orders generated.
  • Analyze sales figures and forecast future sales volumes to maximize profits.
  • Identify fast-moving, slow-moving merchandise.
  • Identify fashion trends and recommend them to buyers.
  • Ensure the Telesales team is working at optimal capacity and delivering on target conversion.
  • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
  • Maintain online teams by assisting with recruiting, selecting, orienting and training employees.
  • Identify current and future customer requirements.
  • Assist with pricing policies by reviewing merchandising activities, determining additional needed sales promotion; authorizing clearance sales; studying trends.
  • Approve or disapprove item descriptions and images before going online.
  • Identify & Manage logistics Partners to ensure our COD Operations is as fast and smooth as it should be.
  • Liaise with other teams to ensure the smooth running of the online operations.
  • Monitor competitors online to identify the impact of services and pricing on TheBagShop operations.
  • Manage and motivate the team to increase sales and ensure efficiency.
  • Respond to customer complaints and comments.
  • Initiate changes to improve the business.
  • Develop solutions to enable customers to easily choose & pair items.
  • Analyze, monitor and improve delivery success rates.
  • Assist with any other duties as assigned.

Skills Required: 

  • Must be able to work on alternating weekends.
  • Must be able to work long hours
  • Available for Immediate Employment.
  • Over 2 years of Online Retail Experience Preferred.
  • BSc or Over.
  • Strong Financial Acumen.
  • 3-5 Years of business operational experience.
  • Strong Sense for Fashion Retail & Trends.
  • Excellent People & Negotiation Skills.
  • Customer Focus.
  • Market Knowledge.
  • Fashion Merchandising.
  • Result Driven.
  • COD Operational Experience.
  • Organized with Strong Attention to Detail.
  • Good Coaching & Communication Skills.
  • Preferably over 30 years old.

Salary: #120000

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