Restaurant manager

Anonymous

Job Summary

A firm in the hospitality sector seeks qualified candidates to fill this role. He/She will coordinate Front & Back of the House operations.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Summary:

  • Coordinate daily Front of the House and Back of the House restaurant operations.
  • Deliver superior service and maximize customer satisfaction.
  • Respond efficiently and accurately to customer inquiries and complaints.
  • Regularly review product quality received from vendors.
  • Order stock supplies and monitor stock levels.
  • Manage restaurant’s good image, profitability and suggest ways to improve it
  • Control operational costs and identify measures to cut waste.
  • Recruit, train and supervise staff. Train new and current employees on proper customer service practices.
  • Organize and supervise Staff shifts.
  • Planning Menus in line with the Company requirement.
  • Appraise staff performance and provide feedback to improve productivity.
  • Ensure compliance with licensing, hygiene and health and safety legislation/guidelines.
  • Promote and Market the Business. Recommend ways to reach a broader audience (e.g. discounts, door to door marketing, word of mouth, events and social media ads.
  • Develop relevant content topics aimed at marketing business to reach the company’s target customers.
  • Take reservations.
  • Generate relevant periodic reports using appropriate KPIs indicating improvement to Management.
  • Prepare a marketing strategy for the target market and promote the restaurant at all times.

 

 

Qualifications:

  • BSc or HND in any field. Hospitality Management or Culinary schooling is an advantage.
  • Maintains excellent writing and language skills.
  • Proven work experience (minimum 3 years) as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role. 
  • Attention to details.
  • Excellent customer service and rapport building skills
  • Strong leadership, motivational and people skills

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