Relationship manager

CreditRegistry Nigeria

Job Summary

Provide first line support to customers. Drive credit report usage in line with revenue targets.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

CreditRegistry Nigeria, officially registered and licensed by the Central Bank of Nigeria (CBN) as CR Services (Credit Bureau) Plc., is Nigeria’s preferred credit bureau. Our company, in strategic technical partnership with CreditRegistry Corporation USA (“CRUSA”), has laid the foundation for fraud-proof, large-scale consumer and small business credit in Nigeria. CreditRegistry pioneered the world’s first integration of advanced biometric technology into a credit bureau system. 

Job Description

  • Initiate and proffer ways to drive customer endearment to our products and services
  • Identify and propose new product and new feature requests raised by customers
  • Identify and nurture new market opportunities
  • Drive promotional/marketing campaigns
  • Work closely with the PSG team to ensure technical issues are resolved within the shortest possible time
  • Identify and recommend user training opportunities
  • Obtain competitive and market intelligence information on new trends, techniques and practices
  • Administer periodic customer surveys
  • Perform other duties as directed by the Head, Sales & Business Development

Requirements

Educational Qualification:

  • B.Sc or HND in any discipline.

Work Experience:

  • 5 – 7 years post NYSC work experience in a relationship management/customer service role

Skills/Competencies Required:

  • Good communication skills (oral and written)
  • Articulate and confident
  • Attention to details and a well-organized approach to work
  • Must be a team player
  • Ability to work well under pressure
  • Integrity and discretion in handling confidential company information
  • Proficiency in MS Office (Word, PowerPoint & Excel)

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