A large luxury skincare, cosmetic, fragrance, and well-being retail company founded on the vision to provide luxury at its best with luxury retail outlets across Nigeria is currently looking to recruit Outlet Managers for their outlets in Lagos, Owerri, Abuja and Port Harcourt.
Reporting Relationships :
Functionally reports into: Head of Retail Operation
Administratively reports to: Head of Retail operation
Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
Grow sales through the implementation of marketing and merchandising systems
Responsible for the store’s or outlet’s revenue quota.
Duties & Responsibilities
Lead others and work effectively with store team
Supervise, assign and direct activities of the store’s team
Effectively communicate information to store team and supervisors in an open and timely manner
Support Store team with actions plans for operational and service improvement
Assist customers with their questions, problems and complaints
Promote the company's customer service culture (greet, offer help, and thank)
Provide colleagues personalized customer service feedback and coaching
Handle all customer relations issues in accordance with company policy
Promote a positive shopping experience for all customers
Maintain customer privacy by not sharing customer data without authorization.
Manage re-order levels & restocking from HQ for the store
Conduct merchandizing activities in line with approved brand guidelines
Account for promotional and sales support materials
Organize and execute the display and maintenance of off-shelf merchandise.
Key Performance Indicators
Minimum Education Qualifications
Masters Degree an advantage
4-5+ years experience in as a Sales Manager, Marketing, Customer Service or Business Development Experience in the retail environment is very crucial and an added advantage
Experience as a store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
Accuracy and attention to detail.
Ability to organize and prioritize a variety of tasks/projects.
Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Deep Knowledge of the different product categories & brands
Strong presentation skills
Adept business knowledge
Abilities to organize
Strong written and verbal communication.
Strong problem-solving skills
Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
Above-average Telesales/Phone Skills
Customer service skills
Excellent communication skills
Time Management skills