Outlet Manager - Abuja, Portharcourt, Owerri, Lagos(Lekki axis)

Anonymous Employer

Job Summary

The Outlet Manager is saddled with the responsibility of increasing the outlet turnover and maximize profitability

  • Minimum Qualification: HND
  • Experience Level: Executive level
  • Experience Length: 4 years

Job Description

A large luxury skincare, cosmetic, fragrance, and well-being retail company founded on the vision to provide luxury at its best with luxury retail outlets across Nigeria is currently looking to recruit Outlet Managers for their outlets in Lagos, Owerri, Abuja and Port Harcourt.

Reporting Relationships :

Functionally reports into: Head of Retail Operation

Administratively reports to: Head of Retail operation

 

Job objective(s)

Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.

Grow sales through the implementation of marketing and merchandising systems

Responsible for the store’s or outlet’s revenue quota.

Duties & Responsibilities

Management

Lead others and work effectively with store team

Supervise, assign and direct activities of the store’s team

Effectively communicate information to store team and supervisors in an open and timely manner

Support Store team with actions plans for operational and service improvement

Assist customers with their questions, problems and complaints

Promote the company's customer service culture (greet, offer help, and thank)

Provide colleagues personalized customer service feedback and coaching

Handle all customer relations issues in accordance with company policy

Promote a positive shopping experience for all customers

Maintain customer privacy by not sharing customer data without authorization.

Merchandising/Presentation

Stock shelves

Manage re-order levels & restocking from HQ for the store

Conduct merchandizing activities in line with approved brand guidelines

Account for promotional and sales support materials

Organize and execute the display and maintenance of off-shelf merchandise.

Key Performance Indicators

Minimum Education Qualifications

Bachelors degree

Masters Degree an advantage

Required Experience

4-5+ years experience in as a Sales Manager, Marketing, Customer Service or Business Development Experience in the retail environment is very crucial and an added advantage

Experience as a store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary

Accuracy and attention to detail.

Ability to organize and prioritize a variety of tasks/projects.

Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Required Competencies

Deep Knowledge of the different product categories & brands

Analytical competencies

Skin types

Strong presentation skills

Negotiation skills

Persuasion Skills

Adept business knowledge

Abilities to organize

Strong written and verbal communication.

Strong problem-solving skills

Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English

Above-average Telesales/Phone Skills

IT skills

Customer service skills

Team skills

Excellent communication skills

Time Management skills

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