Job Summary

The Operations Manager oversee the entire operations of all franchising hotels in Nigeria, work for the group not just for an individual hotel.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 8 years

Job Description

Roles and Responsibilities:

Develop long and short-term plans for the group and be fully responsible for the operation of all franchising hotels;
Responsible for formulating the strategic planning and operation strategies, standardization, and ensuring the implementation of the company's operational management standards, and enhancing brand reputation;
Responsible for the revenue, service quality, customer experience of all franchising hotels in Nigeria;
Responsible for the construction of the operation management team and the development of reserve talents for the company.
Working knowledge, skills and competencies and attributes
Confident decision-making ability;
ability to handle and organize a huge labour force perfectly;
the ability to foster confidence in the workers in the diverse situations;
A creative and innovative approach to problem-solving;
Strong numeracy skills and the ability to learn design packages;
Ability to write clear and precise reports and to relate complex information simply to a diverse range of people;
Good negotiating and organizational skills;
Good written and oral communication skills;
Working knowledge of use of Microsoft Office suite.

Qualifications:
University bachelor degree in a related discipline or above, hotel management, tourism management or other related majors, certificate of studying abroad is preferred;
More than 5 years of working experience as a general manager in high-star hotels or operation manager in hotel management groups, more than 8 years of working experience in management positions.

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