OpCo PRM Lead Business Unit



Job Summary

OpCo PRM Lead will be responsible for maintaining and supporting all applications, tools and utilities to support OPCO IT business. The role is about managing business needs, requirements, mapping to capabilities within the IT domains and delivery of those needs on time and right. The holder of this role shall collaborate with HQ-IT Expert in performing the necessary analysis and design tasks related to the delivery of projects relevant to OPCO IT transformation program. The OpCo PRM Lead will be reporting to IT Director at the respective OPCO

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 7 years

Job Description

Responsibilities and Accountabilities:
  • Maintaining and Supporting OpCo IT Applications
  • Translating business demand to IT Solution design and applying multiple technical solutions to business problems.
  • Ensuring Business Value creation through Business/Enterprise application effectiveness, simplifying customer experience and efficient deliveries.
  • Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency.
  • Making Critical decisions and Leading critical delivery that attribute to  success of business by collaborating with cross functional teams.
  • Handling of OpCo Change Requests
  • Pre-Raising the CR –

Requirements -
  • Collect Complete, accurate information and with details required, engage all key stakeholders, ask all required questions for clarity on problem and solution needed (Raising
  • CR is not a tick box)
  • Perform Initial Impact Assessment - detailed understanding of the problem statement and high level solution view and options - share details of all systems that are to be impacted, including possible increase load in the systems, user stories, reports, connectivity required etc
  • Identify all key dependencies and risks - and know to manage them
  • Understand how the solution will look like - Have view on what to be proposed solutions - How the problem solved or opportunity will be reached
  • Take and keep notes of all discussions gathered before raising the CR and have all put on the
  • CR documents
  • Confirm and get the OPCO Functional SPOC alignment and sign off and confirm OPCO SPOC
  • alignment with the HQ SPOC on required solution - avoid back and forth after CR raised
  • Manage the requirements vs actual need - push back where solution change not required
  • Raising the CR –
  • Fill the CR form - accurately with details of all background work done
  • Share the high level IA's solution documents with all the details for discussion with HQ SME's and Solution architecture
  • Follow up - Get CR number within SLA and initial discussion of solution with SMEs and delivery technical leads
  • Managing OpCo IT Projects & Delivery
  • Pre CR & Project Delivery –
  • Own the SLA - CR #, IA's, Approval - Track and Self measure - weekly Update
  • Track the delivery - ensure all project delivery milestones are met - Own and Drive
  • Schedule meetings with HQ SME or Partners and escalate proactively before the milestone is missed - get required support
  • Update the key stakeholders -on Delivery Status, eliminate escalations
  • Manage all key dependencies and risks on the projects delivery – Proactively
  • During CR & Project Delivery –
  • Ensure - Having and keeping artefacts of All Approvals, Security validations done, All documents related to CR/projects - CR form, IA, Solution Proposal, HLD, LLD, UAT tests
  • cases, SIT and UAT test results, Go Live approvals, Post Go live tests confirmation, etc.
  • Ensure - CABs artefacts attained and kept
  • Participate in all WAR ROOM - for delivery
  • Review of test cases with business users - ensure accurate and meeting the intended
  • objectives of the change/solution
  • Perform PRE-UAT as per test cases and get ITD sign off. drive and ensure all stakeholders do the UAT on time. Be part of the UAT to ensure quality in tests and results
  • Support business on UAT, ensure it is done on time
  • Before Go Live - Validate test cases, Perform Pre-UAT on delivered solution before business
  • UAT and sign off delivered solution based on problem statement
  • Post CR & Project Delivery –
  • Deployment - Work with operations, plan for the CAB approvals and get solution delivered to production on time.
  • Publish release OPCO delivery performance KPIs
  • Ensure CR and Project roll-out as per defined timelines
  • Ensuring appropriate Governance mechanisms for successful implementation of projects.
  • Delivering On-schedule, on-budget of IT solutions to facilitate commercial products and services through effective management of IT projects and/or programs
  • Post Go Live - Work with operations and perform basis sanity tests after go live and confirm solution meet the intended results and solved the problem
  • Hyper-care - assess and request for extended Hyper-care where required
  • Partner Relationship & OPCO Service Delivery
  • Managing partner(s) and ensuring service delivery to agreed quality and SLA. 
  • Ensuring value delivery to the OPCO by maintaining oversight of related managed services.
  • Ensuring continuous alignment of IT actions with Business Imperatives.
  • Ensure partner(s) develop and target IT capabilities towards high impact business initiatives.

  • Have deep understanding of the Telco IT domain as well as architecture understanding for IT applications in a telecom environment.
  • Have expertise in the area of managing Enterprise, Pre-paid, Post-paid, VAS and Mobile Money related applications.
  • Have clear understanding on what is needed to deliver Application automation and simplification related projects.
  • Be a believer of open source environment.
  • Have wide-ranging vendor management capability to continue strong working relationships with key stakeholder and external peer.

Specific skills and knowledge:
  • Leadership skills with ability to manage direction for other partners Application domain experts.
  • Structured approach to work, with the ability to plan, and organize larger activities.
  • Clear in communication, both written and verbal.
  • Ability to apply multiple technical solutions to business problems.
  • Ability to make knowledgeable decisions on which business technical requirements cannot be met.
  • Ability to assess the value from functions and capabilities of new technologies.

Qualifications and Experience
  • MSc/Bachelor degree in computer science, systems analysis or a related study.
  • 7-10 years of work experience on Pre-paid/Post-Paid/Enterprise/VAS/Mobile-Money Application design and delivery.
  • Experience working in multi-vendor managed service IT operating model.
  • Demonstrated experience in engaging with senior level on resolving and presenting business problems
  • Demonstrated experience in delivering large and complex IT projects.
  • Experience with Waterfall (PMP/Prince2) and agile development methodologies is preferable.
  • Exposure to Telco business is strongly desirable.

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Anonymous Employer
| Full Time |
NGN Confidential
Job Function: IT & Software
Anonymous Employer
| Full Time |
NGN 75,000 - 150,000
Job Function: IT & Software
| Full Time |
NGN Confidential
Job Function: IT & Software
| Full Time |
NGN Confidential
Job Function: IT & Software