Office / customer service support -female

Job Summary

You will be responsible for proactively pursuing new business through prospecting, relationship development, and inbound calls. You will achieve th...

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 1 year

Job Description

You will be responsible for proactively pursuing new business through prospecting, relationship development, and inbound calls. You will achieve this by providing our current and potential clients, including both car dealerships and dealer groups, with an understanding of our proven digital marketing solutions to help grow our sales.

 Responsibilities:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

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