Microsoft Dynamics CRM

Job Summary

Tek Experts is a leading, global provider of business and IT support services and a developer of technologies is looking to fill the position below;

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Job Description:

  • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop a specialization. 

Core Competencies 

  • Up to 2 years’ experience in technical or customer support
  • Working knowledge of SQL, Exchange 2007, 2010, IIS, Active Directory, Operating Systems, Networking, SharePoint and MS Office Product Suites
  • Excellent communication skills
  • Strong researching, problem-solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure to Microsoft technologies

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Lagos
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Lagos
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Job Function: IT & Software
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Lagos
| Full Time |
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Job Function: IT & Software
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