The client is an energy solution company providing reliability to SMEs and economic clusters in the emerging market with flexible acquisition options including energy subscription (ES) based on a monthly fixed fee,
consumer-financed Lease to Own (LO) with monthly installment or Outright Sales (OS) option. The organization is on track to deploy in excess of 100 Megawatt installed PV capacity powering more than 35,000 businesses across impact sectors not limited to Healthcare, Education, Hospitality by 2023.
The Ideal Candidate:
You are creative, highly motivated, and organized. Relationship building comes naturally whether with a
corporate partner or staff. When evaluating your candidacy, we’ll look for the following:
Excellent communication, customer facing, presentation & reporting skills
Experience of managing multiple vendor & Subcontractor team of field engineers
Driving experience with valid Driver's license
Ability to engage in intelligent, intense, energy and technology conversations
Leadership and organizational abilities
Lead the monitoring & control of thousands of solar energy nodes in real time.
Utilize industry operations best practices to ensure energy reliability & availability.
Research, Design & Implement processes not limited to fault management, Incident management, configuration/change management, and trouble ticket management.
Lead efficient coordination of customer complaints, ensuring proper communication speedy response, resolution and/or escalation as the case may be. Support Customer Advocacy Manager in her role to satisfy all customer's with SLA.
Manage communication with third party installers and Customer Operation Engineers on SLA and
Coordinate the generation of daily, weekly & monthly energy yield, consumption, node availability, reliability index and performance for management reporting.
What qualification and requirements do you need?
Minimum of Degree, 2.1 in Electrical, Telecom or Computer Engineering.
Master Degree & International work/ study experience is a plus
Minimum of 5 years experience as Network Operation Center or Front Office Manager with multinational Telecom Vendor, Telco Operator or Disco
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