Manager, Customer Advocacy

New

Confidential

Job Summary

Lead, launch and enshrine company-wide customer advocacy culture in employee.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

The Ideal Candidate You are creative, highly motivated, and organized. Relationship building comes naturally whether with a corporate partner or staff. When evaluating your candidacy, we’ll look for the following:

• Ability to engage in intelligent energy and technology conversations

• Experience of managing multiple vendor & Subcontractor team of field engineers

• Ability to engage in intelligent, intense, energy and technology conversations

• Leadership and organizational abilities

• Strategic thinking

• Problem-solving aptitude

Responsibilities

• Be the voice of the customer ensuring corporate strategies align with customer's needs, wants and realities.

• Ensure products and services deliver great value to customers, meet their needs, with great customer service, going above and beyond more often than not.

• Recognize, Identify and build relationship with brand advocates, maximizing word of mouth marketing opportunities.

• Explore and design a hybrid of person-touch and tech-touch helping to maintain unexpected customer delight and feelgood factor to accelerate massive adoption.

• Lead, launch and enshrine company wide customer advocacy culture in employee.

• Be a thought leader and represent company in events and conferences.

• Optimize In-bound request touch points with clear reporting on metrics

What qualification and requirements do you need?

• Minimum of Distinction / 2.1 in HND/BSC

• Master Degree & International work/ study experience is a plus

• 3-5 year experience as Customer Solution Manager, Service Delivery Manager, Account Manager or Customer Success Manager with multinational OEM, Software, Telecom or Tech


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